1. What are the quality standards of the Brands4Kids products?
    We source the highest quality products from ethical and socially compliant manufacturers, produced under our direction and control.  Products are tested to comply with Australian/NZ Standards where appropriate and only the highest standards of raw materials are used, including food grade silicone and new stuffing materials.   Occasionally blemishes or dots appear (especially with TooshCooshes) due to the injection extrusion process involved, but these do not affect the performance of the products and are not considered faulty unless visible when used or obviously defective.
  2. What is the guarantee on products I purchase?
    We guarantee for a period of three months from purchase that all products will perform according to our undertakings and will meet your requirements.  Under certain circumstances we will consider claims beyond the three month period, on written request, where the product contains manufacturing defects.
  3. How do I contact Customer service?
    For a quick response please use the ‘Contact us’ tab and provide all your details and the reason that you require our attention.  We undertake to get back to you as soon as possible, generally within a couple of hours.
  4. How long will it take to receive my order?
    We plan to ship your order within 24-48 hours from processing and use a number of different carriers.  You should receive it within 4 days from order, depending on courier/Australia Post operating pressures.  Should you not receive it within 10 working days from order, please contact us using the ‘contact us’ tab and provide full details of your order including invoice number.  We will investigate and answer you within 24 hours.
  5. Can I track the progress of my order?
    You will be able to track your order as soon as it leaves our Fulfilment Centre and is on its way to you – we will send you the tracking details in an email. You can also track your orders via your Brands4Kids account here Remember if you have multiple orders, track each parcel separately for accurate delivery updates.
  6. Can I change my Delivery Address
    Once an order has been placed, you cannot change the address, but luckily there is a small window from the time you place the order to the point it is ready to be shipped out that we can try and update the address for you. The fastest and best way to update an address on your order is by using the ‘contact us’ tab, providing your invoice and new address and we’ll do our best to help you out.
  7. What should I do if my product is faulty?
    Please use the ‘Contact us’ tab and provide your details and details of your problem.  We will investigate and may ask you for photos and proof of purchase.  If approved for a replacement, we will require you to return the product and we will arrange a replacement.
  8. What is B4K Covid Safe Policy?
    The safety and wellbeing of our employees and customers is our utmost priority. This means our warehouse and sales operations adhere to the latest COVID-19 Public Health Orders, including conducting contactless deliveries and ensuring physical distancing and hygiene and safety precautions for all staff.